Customer Information Update
Keep your bank information up to date.
Confirm or update your personal details securely in a few minutes — online, by email, or with support in branch.
CKB will never ask you to share your card PIN, full card details or online banking password.
KYC ENGINE
What is a customer data update?
From time to time, CKB is required by regulation to confirm that the information we hold about you is still accurate. This includes contact details, identification documents and information about how you use your account.
How it works
01
Open your secure link
Each customer receives a personal one-time link by email or SMS.
02
Review your details
Confirm what is correct and update only what has changed.
03
Submit and continue
Receive confirmation. The bank reviews your update with full audit trail.
Frequently asked questions
- How long does it take?
- Most customers complete the update in under five minutes.
- Is my data safe?
- Yes. The portal uses encrypted connections and stores documents in a private vault. Only authorised CKB officers can view your case.
- What if I don't have my documents nearby?
- You can save your progress and return to the same secure link later, or schedule a branch meeting.